Privacy Policy

1. Who We Are

KoKo & Co. ("we," "us," or "our") operates a Japanese-inspired home learning subscription service for young children. Our website is kokoandco.com. For privacy questions, contact us at hello@kokoandco.com.

2. Information We Collect

We collect information you provide directly to us, including:

• Account information: Name, email address, shipping address (Physical Plan)
• Payment information: Processed securely by Stripe — we never store card numbers
• Quiz responses: Your child's age range and developmental answers (anonymous until email submitted)
• Communications: Messages you send us via email or contact forms

We also automatically collect limited technical data: IP address, browser type, pages visited, and time spent — to help us improve the site experience.

3. How We Use Your Information

• Process and fulfill your subscription orders
• Send your monthly learning materials
• Deliver your quiz results and personalized level recommendation
• Send service-related emails (receipts, shipping updates)
• Send optional educational newsletters (you can unsubscribe anytime)
• Improve our curriculum and website experience
• Respond to your questions and support requests

4. Children's Privacy (COPPA)

KoKo & Co. is a service for parents and guardians, not children directly. We comply with the Children's Online Privacy Protection Act (COPPA).

• We do not knowingly collect personal information directly from children under 13
• Quiz responses about your child are collected from the parent/guardian
• If we discover we have inadvertently collected data from a child, we will delete it promptly

5. Sharing Your Information

We do not sell, trade, or rent your personal information. We share data only with trusted service providers who help us operate:

• Stripe — payment processing
• Formspree / email platform — form submissions and newsletters
• Shipping carriers — for Physical Plan delivery (name and address only)

All third-party providers are contractually required to protect your data and use it only for the services they provide to us.

6. Data Retention

We retain your account information for as long as your subscription is active, plus a reasonable period afterward for legal and accounting purposes. You may request deletion of your data at any time by emailing hello@kokoandco.com.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Opt out of marketing emails (unsubscribe link in every email)
• Lodge a complaint with your local data protection authority

8. Cookies

Our website uses minimal cookies to remember your preferences and understand how visitors use the site. We do not use third-party advertising cookies. You can disable cookies in your browser settings, though this may affect some site functionality.

9. Security

We implement industry-standard security measures including HTTPS encryption. However, no method of internet transmission is 100% secure. We encourage you to use a strong, unique password for any accounts.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify active subscribers of material changes by email. The "Last updated" date at the top of this page reflects when the policy was last revised.

11. Contact Us

Questions about your privacy? We're happy to help. Email us at hello@kokoandco.com and we'll respond within 2 business days.